Patient Information | Frankford Dental Care - Dentist Philadelphia, PA 19114 | (215) 302-1746

Patient Information

The staff at Frankford Dental Care is committed to providing excellent dental care in a comfortable environment where patients can relax and feel at ease. Here you will find information on what to expect during your first appointment.

Contact Us

We are happy to hear from you, answer your questions, and schedule an appointment. Call Frankford Dental Care at 215-302-1746 or stop by our office.
9523 Frankford Ave
Philadelphia, PA 19114

Patient Login
For New Patients
Book an Appointment

New Patients

It is easy to make an appointment for your initial examination and dental treatments. Call 215-302-1746 to speak with a staff member.

Insurance & Financial Information

Our friendly staff will determine the general details of your insurance coverage, and we’ll do everything possible to assist you in receiving the best use of your benefits based on your dental needs. Please have your member or subscriber ID # available when contacting our office, so that we may look up your coverage details for you.

WE CANNOT ACCEPT ANY MEDICAID PLANS (NO HEALTH PARTNERS, KEYSTONE, ETC). These insurance plans do not offer out of network benefits. If you would like to join our practice and you have one of these insurance plans, we can see you as a self-pay patient.

We accept the following dental insurance plans (in network unless noted otherwise):

  • Aetna Dental PPO
  • Aetna Medicare Dental PPO
  • Aetna Medicare Dental HMO (Advantra plans)
  • Always Care Benefits
  • Ameritas
  • Ameriben
  • Assurant
  • Anthem BC/BS PPO dental (Grid Plus network)
  • Blue Shield Federal
  • BCBS Dental Plans (out of state plans included)
  • Bright Benefits
  • Careington (only Care Platinum Series PPO & Care Platinum Series POS)
  • Central State
  • Cigna total DPPO and Indemnity (Not with Advantage, DMO, or HMO)
  • Companion Life
  • Dearborn National
  • Delta Dental (we are out of network with all Delta plans effective 5/5/22. We can file claims for reimbursement of your out of network benefits)
  • Dominion Dental PPO
  • EMI Health PPO
  • Employee Painters Trust Health and Welfare
  • Entrust
  • EPIC life insurance company
  • FEP Blue Cross Blue Shield
  • Fidelio
  • GEHA Federal Dental
  • Geo Blue
  • Global Management
  • Guardian (we are a Preferred provider, not Alliance, but we can accept both plans)
  • Health Markets
  • HealthNet
  • Horizon BC/BS PPO dental (Grid Plus network)
  • Independence Administrators
  • LEHB (we can take this plan but we are an out of network provider)
  • Lincoln Financial
  • Manhattan Life
  • Medico
  • Meritain Health (we can take this plan but we are an out of network provider)
  • Metlife (Out of network, but we can accept benefits directly from this insurance)
  • Nationwide
  • Physician’s mutual PPO
  • Principal dental PPO
  • Renaissance
  • Shelterpoint
  • Standard Insurance PPO dental
  • Starmount
  • Sunlife
  • TeamCare/Central States (UPS insurance)
  • TriStar Benefit Administration
  • TruAssure
  • United Healthcare PPO
  • United Concordia Advantage Plus Network, Elite Plus Network (Plan types include Flex plans, Dental Preferred Provider Program) Please confirm participation with your UCCI plan with our office due to the high number of available plan types.
  • UMR
  • Unicare/wellpoint
  • Western Teamsters- North West Admin

We can also process claims for dental plans for which there are no networks, such as Aflac. Common employer sponsored dental plans that we are in network with include but are not limited to the following. We are a participating in network dentist with Aetna Firefighters Local, Aetna Delaware Valley/Jefferson, Aetna Sherwin Williams, Fidelio Painters and Builders, GEHA Federal Employees, United Concordia Bensalem Schools and Neshaminy School District, United Concordia for Independence Blue Cross Employees, United Concordia Comcast, United Concordia A.S.C.M.E, and United Concordia for Philadelphia City employees, United Concordia Philadelphia Gas Works.

Dental Discount Plans we participate with:

  • Our in-house discount plan
    (we are not participating with Aetna, Cigna, Dentemax, or Careington discount plans)

To make your payment as convenient as possible, we accept the following forms of electronic payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • FSA and HSA cards accepted


Co-pays and out of pocket costs are always due in full on the date of service. We do offer flexible monthly payment plans that allow you to extend your payments — often without interest. Please ask our office staff about these popular plans. To learn more about our financing partners (Care Credit and Lending Club), visit their websites at and

If you have any questions about insurance coverage, payment, financing, or if you’d like to schedule an appointment, call 215-302-1746.

Payment Methods – Cash Accepted

Downloadable Forms:

Welcome to
Frankford Dental Care

Making an Appointment

It is easy to make an appointment for your initial examination and dental treatments with Frankford Dental Care. Simply call 215-302-1746 and one of our friendly team members will be happy to assist you. If you schedule an appointment and something comes up, please call and cancel 24 hours in advance so that we can accommodate other patient requests.

What to Expect

Walk into our lobby where you will be greeted by our friendly staff. We will provide you with new patient paperwork that includes a health questionnaire, request for your insurance information and contact information. We will also provide you with information to familiarize you with our office and how we handle things like patient privacy.

Initial Examination

Your initial dental exam will take around one hour. The expert staff at Frankford Dental Care will ask you questions, get to know your oral hygiene routine, and listen to your health concerns. We believe in educating patients and empowering them to make good choices to improve their oral health. We will demonstrate how to properly care for your teeth and make additional suggestions as needed. Our dental hygienist will clean your teeth then Pablo E. Sotelo D.M.D will complete your examination and make recommendations for proposed dental treatments.

Pain Concerns

Pain Concerns

We work to ensure our patients feel comfortable, and that includes minimizing their pain as much as possible. If you are undergoing a dental procedure, Pablo E. Sotelo D.M.D will meet with you to discuss your pain tolerance and create a plan for pain management. Working together, we will treat your dental health problems in a way that minimizes pain and enables you to get back to your life faster.

Dental Insurance

We accept a variety of insurance providers and endeavor to accommodate our patients' request. Please call our office at 215-302-1746 to see if we are currently working with your insurance provider.

Our pricing structure is designed to ensure that patients are able to receive the high quality dental care they deserve. If your dental insurance will not cover all of your dental treatments, we will work with you to identify a payment solution. We are health care professionals first and will work with you to make sure you receive the treatment you need.

Financial Policy

Frankford Dental Care provides high quality dental care to families throughout the Philadelphia area. We understand that every dental patient has different financial needs. We will work with you to find a solution that enables you to get the dental care you need, with or without insurance. Call our office to ask about our different payment options that may include cash, financing, and credit cards. We provide budget friendly dental care so call today and learn how Frankford Dental Care is the solution to all of your oral health needs.